Hypertec Corporate Profile
Hypertec is a large and rapidly growing global provider of innovative information technology solutions.
Founded in 1984 and headquartered in Montreal, Canada, we offer a wide range of technology products and services, which are trusted by cloud service providers, communication service providers, organizations in the financial services, media and entertainment, public sector and health services industries as well as other industries where cutting-edge technology solutions are critical to our customers’ success.
Our range of products and services include our own designed and manufactured application optimized servers, storage, workstations and personal computers offered under our CIARA brand, a full suite of partner hardware and software products, business resiliency services, home health monitoring support services and a full range of complementary value added services.
With thousands of customers located in every major continent, the Hypertec and CIARA brand names are recognized in our industry for consistent and reliable quality and innovation which are supported by our continuous commitment to research and development and to long term collaborative relationships with our customers and partners.
Hypertec has always strived to differentiate itself from the competition on the basis of the quality of its products and services. In fact, Hypertec Quality Management System processes are applied to each and every business unit’s products and services. This commitment to quality has been the predominant factor in its high customer satisfaction and has contributed significantly to its success over the years. Hypertec attributes a very high importance to its quality assurance and has incorporated internal and external quality auditing practices not only to preserve but also to continuously improve its processes.
Furthermore, from an internal quality auditing perspective, Hypertec has an independent department dedicated exclusively to ensuring the grade of its products and services and environmental practices. The quality department oversees quality assurance, internal process controls as well as customer and supplier contract compliance in each Hypertec business unit and furthermore performs periodic internal audits on both the Hypertec Quality Management and Environmental Management Systems. This department is also responsible for the continuous improvement of processes related to these systems as well as for the total satisfaction of Hypertec customers. In addition, in order to guarantee complete objectivity and support, the quality department reports directly to the executive management of Hypertec.
From an external quality auditing perspective, Hypertec is audited annually by independent outside entities in order to maintain its ISO9001 and ISO14001 certifications. The annual audits serve both to validate and confirm that Hypertec’s Quality & Environmental Management System processes are continuously updated in conformity with the highest international standards.
Innovation is our passion and what sets us apart from the others. We incessantly pursure and dare to try new creative ideas from everywhere. Whether it be a product, a service, a business system or process, we have the ability to create innovative ideas to respond to various business challenges. We believe that EVERYTHING is possible. Where others see obstacles, we see opportunity.
We put the needs and requirements of customers ahead of anything and everything. We work vigorously to earn and keep customer trust and loyalty. We are passionate about finding solutions for ourcustomer’s everyday challenge. Everything we do is driven by our customer’s needs and experience.
Integrity and Trust
We believe in being authentic, humble and consistent. We are conscious of how our behaviors and words impact everyone we interact with. We believe that when there is trust we can accomplish anything. Our decisions are based on doing what is right, for the business, our employees and our customers.
We believe that by empowering our employees to think like an entrepreneur, creativity and innovations arises. We acknowledge and assume responsibility for our actions and decisions, Everything we do is done to improve the business. “Not my job” is not in our vocabulary.
We value and admire our employees and customers. Each person has a story and experiences we can learn from. We are always mindful of our behaviour, language and tone. We may not always agree but every interaction must leave one heard and listened to.
We believe that communication is key to enhancing teamwork and the achievement of common objectives for the Company. We are committed to act transparently and ensure an appropriate and timely flow of information to enable efficient execution of our company goals and objectives.