About Us
Hypertec Corporate Profile
Hypertec is a large and rapidly growing global provider of innovative information technology solutions.
Founded in 1984 and headquartered in Montreal, Canada, we offer a wide range of technology products and services, which are trusted by cloud service providers, communication service providers, organizations in the financial services, media and entertainment, public sector and health services industries as well as other industries where cutting-edge technology solutions are critical to our customers’ success.
Our range of products and services include our own designed and manufactured application optimized servers, storage, workstations and personal computers offered under our CIARA brand, a full suite of partner hardware and software products, business resiliency services, home health monitoring support services and a full range of complementary value added services.
With thousands of customers located in every major continent, the Hypertec and CIARA brand names are recognized in our industry for consistent and reliable quality and innovation which are supported by our continuous commitment to research and development and to long term collaborative relationships with our customers and partners.
We have a strong presence in the Hardware, FSI, FinTech, Service Providers, M&E, BCDR, Infrastructure, and Digital Health/Connected Care spaces.
The Hypertec Group is headquartered in Montreal with facilities in Québec, Toronto, Ottawa, Indianapolis, Phoenix, San Jose, Boston, Minneapolis, New York and Taiwan.
Integrated Management Systems
Hypertec has always strived to differentiate itself from the competition based on the quality of its products and services. In fact, Hypertec Integrated Management System processes are applied to every business unit, products, and services. Commitment to the IMS principles has been the predominant factor in Hypertec’s customer satisfaction and has contributed significantly to its success over the years. Hypertec attributes a very high importance to its quality assurance and sustainability development plans and has incorporated internal and external auditing practices not only to preserve but also to continuously improve its processes.
Furthermore, Hypertec has an independent department dedicated exclusively to ensuring the grade of its products and services and environmental practices. The Quality Assurance & Sustainability department oversees the quality of integrated management systems, internal process controls as well as suppliers’ compliance. Implemented processes and performance of all business units are audited by QA team periodically against the Integrated Management Systems requirements. In addition, to guarantee complete objectivity and support, the QA department reports directly to the executive management of Hypertec.
From the external auditing perspective, Hypertec is audited annually by independent 3rd parties to maintain the ISO9001, ISO14001, ISO45001, and SA8000 certifications. The annual audits serve to validate and confirm that processes of Hypertec’s Management Systems are continuously updated in conformity with the international standards and compliance obligations.
Our Commitment
“Doing what is right” is our value and our reputation is built around integrity to that commitment. We have always strived toward a strong Quality, Environmental and Occupational Health & Safety culture sustained by our Integrated Management System (IMS) which we believe is a critical element of our high customer satisfaction and the success of our business over the years. The IMS shapes everything we do, from our Quality, Environmental and Occupational Health & Safety culture to our professional excellence that differentiates us from the competition.
Our IMS is made of the following three internationally recognized standards:
- ISO 9001:2015 Quality Management Standard (QMS).
- ISO 14001:2015 Environmental Management Standard (EMS).
- ISO 45001:2018 Occupational Health & Safety Management Standard (OHS).
In addition, Hypertec is certified to SA8000:2014, Social Accountability Management System, which promotes transparent accountability through rigorous performance assessment, safe and violence free workplace, clarifies expectations for employees and other various stakeholders, facilitates inclusion, regular employees’ feedback to promote continual improvement, and supports regulatory compliance.
Our teams are currently implementing ISO 50001:2018 Energy Management System (EnMS) to determine and continually improve our energy usage and impact, and to contribute to the sustainability development plans.
Our Values
Innovation
Innovation is our passion and what sets us apart from the others. We incessantly pursue and dare to try new creative ideas from everywhere. Whether it be a product, a service, a business system or process, we have the ability to create innovative ideas to respond to various business challenges. We believe that EVERYTHING is possible. Where others see obstacles, we see opportunity.
Customer Focus
We put the needs and requirements of customers ahead of anything and everything. We work vigorously to earn and keep customer trust and loyalty. We are passionate about finding solutions for ourcustomer’s everyday challenge. Everything we do is driven by our customer’s needs and experience.
Integrity and Trust
We believe in being authentic, humble and consistent. We are conscious of how our behaviors and words impact everyone we interact with. We believe that when there is trust we can accomplish anything. Our decisions are based on doing what is right, for the business, our employees and our customers.
Entrepreneurship
We believe that by empowering our employees to think like an entrepreneur, creativity and innovations arises. We acknowledge and assume responsibility for our actions and decisions, Everything we do is done to improve the business. “Not my job” is not in our vocabulary.
Respect
We value and admire our employees and customers. Each person has a story and experiences we can learn from. We are always mindful of our behaviour, language and tone. We may not always agree but every interaction must leave one heard and listened to.
Communication
We believe that communication is key to enhancing teamwork and the achievement of common objectives for the Company. We are committed to act transparently and ensure an appropriate and timely flow of information to enable efficient execution of our company goals and objectives.
