The pandemic that we are all currently experiencing highlights several shortcomings in the management of extraordinary events that could severely affect our businesses and alter their viability or competitiveness.

The reaction of many business leaders when the subject is raised is a bit like the response to many other illnesses: it is something that only happens to others, not to us! Unfortunately, the reality that we are experiencing is quite different. This pandemic is hitting us all, and those who are best prepared are the best off.

Business Continuity


According to the «Guide de gestion de la continuité des activités pour les petites et moyennes entreprises québécoises»,

“Ensuring business continuity means establishing in advance, without the factors of emergency and panic, how your business will react if something unforeseen happens. This approach makes it possible to put in place strategies to reduce the effects of an incident on your environment, assets, activities, revenues and reputation.”

According to the same guide, an incident can be defined as the following:

“A situation that can be, or causes, a disruption, loss, emergency or crisis. The incident may be minor, such as a temporary loss of access to your premises, or major, such as the complete loss of your computer systems.”

It is fairly obvious that an “incident” such as the COVID-19 pandemic can have disastrous consequences for a company, no matter how big or small. The absence of a business continuity plan, as mentioned above, can have disastrous effects on many levels: financial, personnel, social, technological, and many others.

To be effective, a business continuity plan must be tailored to each company based on several factors such as its IT infrastructure, deliverables and service level agreements, suppliers and supply chains, as well as any regulations or responsibilities applicable to the company.

Clearly, no company can afford not to have one.

A business continuity plan provides you with several benefits:

  • More effective response to an incident to:
    • Protect the safety of employees and company assets;
    • Limit material and financial losses;
    • Ensure the continuation of essential activities, thereby preserving revenues and reputation, and facilitate a return to normal.
  • Implement solutions that will reduce your vulnerability to incidents and increase your resilience and robustness in normal operations.
  • Highlighting the image of a responsible company to employees, customers, shareholders, investors, banks and insurers.
  • Competitive advantage because you will be able to maintain your business even in the event of an incident.
  • Meet the expectations of customers who may require a formalized business continuity plan.

Compliance with requirements specific to your industry such as AS9100 and IATF 16949, the SQF Code, the rules of the Autorité des marchés financiers (AMF) or the Investment Industry Regulatory Organization of Canada (IIROC).


Founded in Montreal in 1984, Hypertec offers a wide range of proven technology products and services to cloud computing and telecommunications service providers, financial services and media and entertainment companies, public sector and healthcare industries, as well as other industries where state-of-the-art technology solutions are critical.

Hypertec is also one of the largest providers of business continuity solutions in North America. The company offers a wide range of customized recovery services to all types of customers:

  • 5000 dedicated or shared workstations
  • Access to call centres
  • IT infrastructure recovery
  • Colocation

This post is also available in: FR