Business Continuity Services

Our Business Continuity & Disaster Recovery Services

In the face of increasing demand to automate operations and processes and the introduction of centralized network application and data storage devices, organizations’ dependency on IT has risen to the point that in many cases, without access to such tools and devices, an organization’s local and remote users cannot function at all.

With over thirty years of experience in the field of information technology, Hypertec knows and understands IT and its significance to the well-being of an organization. Accordingly, our disaster recovery services are supported by state-of-the-art data centres, advanced telecommunications infrastructures and a team of IT experts who ensure the entire availability of the data under the direst of circumstances. Furthermore, Hypertec provides Disaster Recovery services with Recovery Time Objectives ranging from 0 to 48 hours thereby providing the client with the capability of customizing a disaster recovery solution within the constraints of its Recovery Time Objective.

With the possibility of subscribing to shared or dedicated equipment provided by Hypertec, or simply by providing its own equipment, the client has the flexibility of selecting its own hardware specifications and supplier.

As a greater number of organizations adopt customer-focused approaches to maintain competitiveness within a more demanding marketplace and investments in customer support departments increase, inbound call centres have become essential to an organization’s operation. Whether it is in the form of an Internet service provider technical support call centre receiving calls to fix and troubleshoot a residential subscriber’s service or in the form of an international bank credit card fraud division call centre receiving calls to urgently cancel a credit card that has been defrauded, the availability and efficiency of inbound call centres have a direct relationship to the reputation and ultimate success of many organizations.

Hypertec’s Call Center Recovery service includes all of the necessary physical and logical systems to ensure that, in the event of a failure, incoming calls will not be met with a ‘busy signal’.

Supported by sophisticated telephony software and a team of telephony professionals, Hypertec is capable of reproducing any type of telephony system regardless of size or complexity to ultimately satisfy the client’s telephony recovery requirements. Hypertec provides a seamless transition for the client’s users and customers, all the while minimizing the recovery time of current operations. Furthermore, the physically diverse and redundant voice and data connectivity through a multi-homed Internet backbone help ensure the continuity of business in the event of interruptions in service by the Internet service provider.

Both the introduction and growth of e-trading and the resulting availability of real-time stock quotes have revolutionized securities trading. What used to be the exclusive reserve of Wall Street brokers in the form of a ticker is now available to anyone, anywhere. The advances in stock trading technology have created a dependency within securities trading firms for up-to-the-second stock data to such a point that in many cases, the absence of access to stock data for even a short period of time can be devastating.

Hypertec’s Trader Recovery service provides trader-like room configurations with redundant telecommunications and telephony connectivity to avert losing precious hours of trading in the event of a disaster.

Hypertec can custom design a client’s trading floor to such specifications as quadruple screen workstations, flat-screen televisions with satellite feed from the major financial news stations, custom telephone configurations, and private conference rooms. Furthermore, with physically diverse and redundant voice and data connectivity through a multi-homed Internet backbone, Hypertec can protect the client’s stock information feeds such as Bloomberg.

The purposes of the User Recovery services offered by Hypertec, the term ‘user’ refers to a critical employee within the client organization whose absence will directly have an impact on the well-being of the company. From the loss of an order entry clerk that can create costly delays relating to invoicing and late delivery to the loss of a payroll manager, whose absence results in unpaid employees, each and every organization possesses critical employees who must continue working in the event of a disaster.

With the availability of both shared and dedicated workstation options, Hypertec’s work area configurations are extremely flexible and capable of replicating a customer’s entire existing work environment. The state-of-the-art facilities are fully equipped with large workspaces, lounge rooms, cafeterias, conference rooms, video-conference rooms and data centres. The facilities are supported by technologically advanced generators, physically diverse and redundant voice and data connectivity, along with a 24/7 technical support team to ensure that, if and when a disaster does occur, business continuity shall prove to be seamless not only to an organization’s personnel but also to its customers.

Organizations that focus on building better prioritization, alignment, preparation and visibility into their business resiliency programs will have a much better chance of not only enduring in the face of these disruptions but also finding that they can use their ability as a competitive advantage.