CIARA Support & Warranty Services
Reliable hardware support designed to maintain system availability with flexible warranty options and extended coverage.
Un seul partenaire pour la livraison complète de clusters IA
Hypertec conçoit, construit et livre des clusters IA complets en réunissant les forces de quatre divisions spécialisées. Les ingénieurs HPC et IA conçoivent la plateforme, Construction prépare des installations haute densité, Custom Manufacturing assemble et valide les systèmes, et Solutions Partner assure l’approvisionnement, la logistique et le soutien du cycle de vie.
Conception et architecture de clusters
Direct Access to Hypertec Hardware Expertise
Intégration complète et soutien du cycle de vie
Advanced Replacement
Advanced Replacement allows customers to receive replacement parts before returning defective items, enabling prompt on-site repairs by internal teams. This approach avoids delays associated with depot processing or technician scheduling. This option is typically used when:
Internal Technical Teams Are Available to Perform Repairs
Avoiding Depot Repair Delays
Greater Control Over Repair Timing is Required
Post-Warranty Support Contracts
CIARA systems can remain under hardware support beyond the original warranty period through post-warranty support agreements.
These contracts allow organizations to extend their existing warranty coverage while maintaining the same service levels and response commitments. Eligibility and availability may vary depending on system configuration and condition.
These contracts allow organizations to extend their existing warranty coverage while maintaining the same service levels and response commitments. Eligibility and availability may vary depending on system configuration and condition.
Continued Access to CIARA Hardware Repair Services
Predictable, Fixed-rate Support Costs
Extended System Lifecycle and Operational Continuity
Out-of-Warranty Repairs
Hypertec offers on-site repair services for systems that are no longer under warranty, including those originally purchased from us.
These services are provided on a case-by-case basis, with quotes provided based on the system's configuration, the complexity of the issue, and the location.
These services are provided on a case-by-case basis, with quotes provided based on the system's configuration, the complexity of the issue, and the location.
Repairs Performed by Hypertec Authorized Technicians
Available for Out-Of-Warranty CIARA Systems
Select Third-Party Hardware May Be Supported
Scope, Response Time, and Pricing Defined per Request
Comment Hypertec livre un cluster IA
Un processus coordonné aligne ingénierie, construction, fabrication et approvisionnement pour produire des clusters IA fiables prêts pour des charges intensives.
Évaluation
1
Architecture par des ingénieurs Hypertec HPC & IA.
Conception
2
Préparation des installations par Hypertec Construction pour alimentation, refroidissement et disposition des baies.
Fabrication
3
Production et intégration par Hypertec Fabrication sur mesure avec validation complète.
Livraison
4
Opérations par Hypertec Solutions Partenaire pour logistique et soutien du cycle de vie.
Service Terms & Coverage
Service availability, response times, and warranty coverage may vary depending on system model, service region, and contractual terms. For detailed warranty terms and service definitions, refer to our Support Services Policy.
Lancez votre projet de cluster IA
Collaborez avec Hypertec pour concevoir, construire et déployer un cluster IA soutenu par une expertise intégrée de toutes les divisions.
