CIARA Support & Warranty Services
Reliable hardware support designed to maintain system availability with flexible warranty options and extended coverage.
Reliable Support for CIARA Products
With over 40 years of engineering and manufacturing expertise, Hypertec designs, builds, and delivers high-performance systems worldwide, optimized for reliability, serviceability, and long-term operation.
Hypertec support services complement our hardware offerings with flexible warranty options and expert technical support to help minimize downtime and protect your infrastructure throughout its lifecycle.
Hypertec support services complement our hardware offerings with flexible warranty options and expert technical support to help minimize downtime and protect your infrastructure throughout its lifecycle.
Warranty and Support Options Aligned With Operational Requirements
Direct Access to Hypertec Hardware Expertise
Extended Coverage Beyond Standard Factory Warranty
Advanced Replacement
Advanced Replacement allows customers to receive replacement parts before returning defective items, enabling prompt on-site repairs by internal teams. This approach avoids delays associated with depot processing or technician scheduling. This option is typically used when:
Internal Technical Teams Are Available to Perform Repairs
Avoiding Depot Repair Delays
Greater Control Over Repair Timing is Required
Post-Warranty Support Contracts
CIARA systems can remain under hardware support beyond the original warranty period through post-warranty support agreements.
These contracts allow organizations to extend their existing warranty coverage while maintaining the same service levels and response commitments. Eligibility and availability may vary depending on system configuration and condition.
These contracts allow organizations to extend their existing warranty coverage while maintaining the same service levels and response commitments. Eligibility and availability may vary depending on system configuration and condition.
Continued Access to CIARA Hardware Repair Services
Predictable, Fixed-rate Support Costs
Extended System Lifecycle and Operational Continuity
Out-of-Warranty Repairs
Hypertec offers on-site repair services for systems that are no longer under warranty, including those originally purchased from us.
These services are provided on a case-by-case basis, with quotes provided based on the system's configuration, the complexity of the issue, and the location.
These services are provided on a case-by-case basis, with quotes provided based on the system's configuration, the complexity of the issue, and the location.
Repairs Performed by Hypertec Authorized Technicians
Available for Out-Of-Warranty CIARA Systems
Select Third-Party Hardware May Be Supported
Scope, Response Time, and Pricing Defined per Request
Our Technical Support Request Process
If you need technical support, have any questions about our support services or warranty options, please visit the Hypertec Support Center or contact your Hypertec sales representative.
Contact
1
Contact Hypertec Support via the support portal or phone.
Assess & Diagnose
2
Our technical teams assess and diagnose the issue.
Coordinate
3
Service is coordinated based on your support coverage.
Service & Repair
4
Your system is restored to operational status as quickly as possible.
Service Terms & Coverage
Service availability, response times, and warranty coverage may vary depending on system model, service region, and contractual terms. For detailed warranty terms and service definitions, refer to our Support Services Policy.
Need Reliable Support for Your IT Hardware?
Contact us to learn about our flexible support and warranty services and how we can help you minimize your IT infrastructure downtime.
